MED Service Delivery Charter

The purpose of the Monitoring and Evaluation Directorate (MED) Service Delivery Charter is to clearly define and enhance awareness on the role of the Directorate. The Charter also focuses on the Directorate’s commitment to core activities and values and provides information on the range of products and services and their standards, clients/Directorate’s expectations, redress mechanisms available in event of dissatisfaction, and our partner’s rights and obligations to access services/products. This Charter will continuously improve our delivery of quality services and operations.

Click here to download a detailed copy of our service charter